Return & Refund Policy
Return Policy
Groomsy Beauty values customer satisfaction and aims to ensure a positive shopping experience. If you are not fully satisfied with your purchase, you may return eligible items by following the steps outlined below.
Return Eligibility
Most items may be returned within 28 days from the date of delivery. Returned items must meet the following conditions:
• Unused
• In resalable condition
• Returned with original packaging and proof of purchase (receipt or order confirmation)
How to Initiate a Return
To begin a return, contact our customer support team:
• Phone: +1(516) 252 4935
• Email: support@groomsybeauty.com
Provide your order number and the item(s) you wish to return. Our team will guide you through the next steps.
Shipping Your Return
Customers are responsible for return shipping costs, unless the item is defective or incorrectly shipped. We recommend using a trackable shipping service and retaining your shipping receipt as proof of return.
Refunds
Once your return is received and inspected, the refund will be issued to the original payment method.
• Refund processing time: [number] business days
• Original shipping fees are non-refundable
Items Not Eligible for Return
• Customized or specially made products
• Special-order items
For clarification, contact customer support before completing your purchase.
Shipping Errors
If you received the wrong item, contact us immediately. We will provide a prepaid return label and arrange a replacement.
Damaged or Defective Items
If your order arrives damaged or defective, notify us right away. We will replace or refund the item at no additional cost to you.
Policy Changes
Groomsy Beauty reserves the right to update or revise this Return Policy to comply with legal or business requirements.
Contact Information
For questions regarding returns, contact:
Phone: +1(516) 252 4935
Email: support@groomsybeauty.com
Business Address: 17 HEMLOCK ST FLORAL PARK, NY 11001
Business Hours: 09:00 - 17:00