FAQs
Frequently Asked Questions
Where Is Groomsy Beauty Located?
Groomsy Beauty is a U.S.-based online store. Our business operations and order fulfillment are managed from our facility in Floral Park, New York, United States.
What Is Groomsy Beauty's Return Policy?
We accept returns within 30 days of delivery for items that arrive defective, damaged, or incorrect. Complete information about returns, eligibility requirements, and timelines can be found in our Refund Policy section on the website.
Will I Receive an Order Confirmation Email?
Yes. After your order is successfully placed, you will receive an automatic confirmation email containing your order details and relevant shipping information.
Are Sale or Final Sale Items Eligible for Return?
No. Products marked as sale or final sale are not eligible for return or exchange.
What Shipping Options Does Groomsy Beauty Offer?
We offer free standard shipping on all orders within the United States:
- Order Processing Time: 1–2 business days (Monday–Friday, 9:00 AM - 6:00 PM EST)
- Transit Time: 6–8 business days after dispatch
- Cut-Off Time: Orders placed after 4:00 PM EST are processed the following business day
- Estimated Delivery Window: 7–10 business days total (processing and transit)
Shipping details displayed at checkout apply at the time of purchase.
How Can I Track My Order?
Once your order has shipped, a tracking number will be sent to you by email. Tracking information typically becomes active within 24–48 hours. If your order appears delayed or missing, please contact us at contact@groomsybeauty.com for assistance.
Important: Please ensure your shipping address is accurate and complete. Orders sent to incorrect or incomplete addresses may not qualify for free replacement.
How Long Will It Take to Receive My Order?
Estimated delivery time is 7–10 business days total, including order processing and transit. Actual delivery times may vary depending on location, carrier service, or external factors such as weather conditions or peak shipping seasons.
How Do I Start a Return?
To initiate a return, please contact our customer support team at contact@groomsybeauty.com within 30 days of delivery. If your order is eligible, you will receive return instructions and our return address.
What Payment Methods Do You Accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club), digital wallets (Apple Pay, Google Pay, Shop Pay), and PayPal. We also offer Shop Pay Installments for flexible payment options.
Do You Ship Internationally?
Currently, we only ship within the United States. We do not offer international shipping at this time.
How Can I Contact Customer Support?
Our support team is here to help with any questions or concerns:
Email: contact@groomsybeauty.com
Phone: +1 (516) 252-4935
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
(Closed weekends and holidays)
Address: 17 Hemlock St, Floral Park, NY 11001, United States
We typically respond to email inquiries within 24 hours during business days.