Refund policy

The 30-Day Return Window

You have 30 days from delivery to return something if it's not working for you. Items need to be unused and in original condition with tags and packaging. If it's been used or damaged, we can't accept it back.

How Returns Work

Email us at contact@groomsybeauty.com with your order number and why you're returning it. We'll review and send you instructions if approved. Don't just ship something back without asking first — we might not be able to process it.

You cover return shipping unless we messed up (sent the wrong thing, or it arrived damaged/defective). In those cases, we'll cover it.

If We Sent You the Wrong Thing

Damaged, defective, or wrong item? Email us right away at contact@groomsybeauty.com We'll make it right and cover the return shipping.

Exchanges

We only do exchanges for defective or incorrect items. If you just changed your mind, we'll refund you instead.

No Restocking Fees

We don't charge restocking fees. If your return is approved, you get your full refund.

How Refunds Work

Once we receive and inspect your return, we'll email you. If approved, your refund goes back to your original payment method within 7 business days. We don't refund original shipping costs unless the return was our fault.

Missed a Discount Code?

Discount codes have to be entered at checkout. We can't apply them retroactively or refund you for codes you forgot to use.

Questions?

Email: contact@groomsybeauty.com
Phone: +1 (516) 252-4935
Hours: Monday-Friday, 9 AM - 6 PM EST

 

(Please don't show up at our address — we're not set up for walk-ins. Email and phone work way better!)